Important Information

SECURE PAYMENT

Charles Reuben Estate uses "Securepay" of Australia Post. This allows you to securely process your payments by credit or charge card by our website.

All approvals on your card are obtained from your credit card provider in real time.


CREDIT CARD PROCESSING

We do not store your credit card details upon the completion of the credit card transaction. If you're uncomfortable using your credit card online, we also accept payment via electronic funds tranfer (EFT).

We use our best efforts to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


DELIVERY

Charles Reuben Estate uses Australia Post to deliver wine orders within Australia. This might require a signature upon delivery for security purposes.

Delivery can take 5 -7 working days from when the parcel is sent, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, and how close you are to the major cities.

If you have any queries about the delivery of your wine please contact Jens on 0434 933 777


DELIVERY DELAYS

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.


PRICING

- Prices, products and offers include GST

- All prices are correct at the time of online publication. Prices are subject to change without notice. • Online pricing may differ from prices available at individual stockists

- All items are promoted in good faith to be available at the time of ordering.

- Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.

- We reserve the right to correct any printing errors.


RETURNS

Charles Reuben Estate accepts returns only if there is a product fault. For safety and health reasosns we can not accept returns after dispatch.